Frequently Asked Questions
Find answers about our sleepwear, compression wear, orders, shipping, payments, and returns. Everything you need to know about shopping with rovabuy can be found here.
1. Product Information
How do I choose the right product?
Each rovabuy product is designed for different everyday comfort needs, including sleepwear, relaxation, layering, and body shaping support. Please review the product details and size information on each product page to find the option that best suits your needs.
What makes rovabuy products different?
We carefully select comfortable everyday apparel with thoughtful designs, quality materials, and practical features to help create a more enjoyable wearing experience.
How should I care for my sleepwear and clothing?
Care instructions may vary depending on the product. Please follow the recommended washing and maintenance instructions provided with your item to help maintain its quality and comfort.
2. Shipping & Order Tracking
How much does shipping cost?
We offer FREE Standard Shipping on orders of $49 or more.
For orders below $49, a standard shipping fee of $9.90 will apply.
How long will my order take to arrive?
Orders are usually processed within 2–4 business days after payment confirmation. Processing time is separate from shipping time.
- Standard Shipping: 5–10 business days after dispatch
Delivery times may vary depending on carrier schedules, customs procedures, holidays, and other circumstances outside our control.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use the tracking number to check your package delivery progress.
3. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If your order does not meet your expectations, please contact our support team within 30 days after receiving your package.
How do I request a return or refund?
Please contact our support team with your order number and return reason. Our team will review your request and provide further instructions.
4. Payment & Security
What payment methods do you accept?
We currently accept major credit and debit cards, including Visa, Mastercard and American Express. The payment methods available to you are always shown in the Payment section at checkout.
Is my payment information secure?
Yes. Our checkout process uses secure encryption technology to help protect your personal information and payment details.
Still Have Questions?
Our support team is ready to help with product questions, order updates, shipping concerns, returns, or any other assistance.
Email Us: support@rovabuy.com